Once certification levels are reached, we remain in contact with businesses and ask them to verify that there have been no changes. In addition to that our staff regularly monitor consumer feedback sites, web, and social media pages to identify if single-use plastic has crept back in for any reason. Additionally, customers can email us directly to inform us if they have seen single-use plastic in a property that has achieved our certification. If single-use plastic has been reintroduced we will discuss the reasons why with you, it might be an oversight that can be quickly rectified or we may need to reassess your compliance level and make changes accordingly. In the worst-case scenario if the business no longer complies with the first star criteria we would need to ask you to remove your certification from any promotional materials and you will be removed from our website.